Frequently asked questions
How long will my sneakers take to arrive?
Orders for collector releases and everyday pairs move through the same preparation and transit flow.
Orders are processed within 72 hours.
Estimated transit time: 5–8 business days.
Where do you ship and what does shipping cost?
We keep shipping simple for buyers in our served markets, whether you are adding a rotation pair or hunting a specific silhouette.
Shipping destinations: CA, US.
Free shipping.
What is your return window and who pays for return postage?
If your size or style is not quite right, you can request a return within the stated window, with postage arranged according to the reason for the return.
Return or refund requests may be made within 30 days.
The seller pays return shipping for seller-related issues; the buyer pays return shipping for buyer-related issues.
How can I contact the store about my order?
Email is the best way to reach us about sizing, stock, shipping or returns, and including your order reference helps us identify your order quickly.
Our listed address is held on the contact page for reference. 1014 Wingate St, Murfreesboro TN 37130, United States
What makes the Minimus trail shoe a good pick for Gorpcore inspired streetwear?
Product description: MTM10LEC
Whoever said Gorpcore was trailing off wasn't tapped in. And New Balance's M10 is here to prove it. One of New Balance's more obscure trail running silhouettes from the archives, it's also known as the Minimus and as you can tell, is equal parts sleek and rugged.
Product description: MTM10LEC
A dark palette comprises the colourway, while tried and true NB tech including a FuelCell midsole and ARIAPRENE? foam tongue get to work so you can just worry about looking as good as you feel. Thanks to their layered mesh saddle and micro-perforated knit forefoot things stay breathable, while the rubber tread outsole ensures no one will catch you slipping in these. But if they did, so what?
What should collectors know about the cushioning and fit of the archival millennium runner?
Product description: M1000CA
Originally launched right before the turn of the new millennium, the New Balance 1000 is a model which looks exactly like you'd think a shoe from 1999 would look. Its swooping upper and complex midsole tooling are a far-cry from the simple footwear which has been saturating the footwear market of late.
Product description: M1000CA
That chunky midsole features New Balance's signature ABZORB cushioning which continues to show how ahead of it's time it really was. One of the signature details of the M1000 is the novel heel 'collar' support which cradles your achilles and creates a secure fit.
What materials and heritage details define the pink heritage runner made in the USA?
Product description: U993PB
Originally unveiled in 2008, the New Balance 993 is?a continuation of the design language set-out on the 991 and 992¡ªbringing updated technology with ABZORB DTS sandwiched within the ACTEVA midsole for the Cadillac of smooth rides.
Product description: U993PB
More than equipped for all day wear, the New Balance 993 is more than just a pretty face. The materials do all the talking, including usual suspects like mesh uppers and suede overlays, while reflective accents complete the look.
How does the convertible Tokyo design boot work in different wear modes?
Product description: MSNB17UQ
Any shoe that requires an instruction card in the box is going to pique our interest. Round two of the TDS Niobium Concept 1, a creation that came out of N ew Balance's innovative Tokyo Design Studios, has hit the shelves. The Niobium is three shoes in one¡ªthe mid-top can be unzipped to create a laceless slip-on, and from there, the inner bootie can be removed to create a slipper.
Product description: MSNB17UQ
In its complete form, the boot features a waterproof exterior, a suitable outer-sole for rugged terrain, and of course, a New Balance specialty, maximum comfort. Three configurations, one shoe.
What collaboration details set the trail shoe with ripstop panels apart for outdoor styling?
Product description: UTRNCA x CAYL
CAYL's influence is clear here, from the numerous technical ripstop panels, reinforced bumpers and the metallic colour scheme. They also leave their mark across the shoe with their mountain silhouette logo on the heel counter and tongue. Underfoot is New Balance's latest generation Fresh Foam X for reliable cushioning, rendered to black to look clean even after an entire day out in the muck.
Product description: UTRNCA x CAYL
CAYL collaboration